Description:
The Windows Installer Service that is
included with Windows is used to install the Isabel Security
Components. If this service is not working correctly, the installation of
the Isabel Security Components will fail.
Cause:
This issue may occur when:
- The Windows Installer Service that is included with Windows XP
is unregistered or damaged.
Error messages:
The Windows Installer Service Could Not Be
Accessed
Resolution :
Method 1:
To resolve this issue, follow these
steps:
- Log on to your computer as an
administrator.
- Click Start, and then
click Run.
- In the Open box, type
cmd, and then click OK.
- At the command prompt,
type msiexec.exe /unregister, and then press ENTER.
- Type msiexec /regserver, and
then press ENTER.
Verify that the SYSTEM account has full control
access permissions to the HKEY_CLASSES_ROOT hive in the Windows registry. In
some cases, you may also have to add Administrator accounts.
To do so:
Note - This
section, method, or task contains steps that tell you how to modify the
registry. However, serious problems might occur if you modify the registry
incorrectly. Therefore, make sure that you follow these steps carefully.
For added protection, back up the registry before you modify it. Then, you
can restore the registry if a problem occurs. For more information about
how to back up and restore the registry, click the following article
number to view the article in the Microsoft Knowledge Base:
322756
(http://support.microsoft.com/kb/322756/ ) How to back up and restore the
registry in Windows
a. Click Start, click Run,
type regedit in the Open box, and then click OK.
b. Click the following registry hive:
HKEY_CLASSES_ROOT
c. On the Edit menu, click Permissions.
d. If SYSTEM is not listed in
the Group or user names list, click Add, make sure that the local
computer name appears in the From this location box, type system in the Enter
the object names to select box, click Check Names, and then click OK.
e. Click SYSTEM in the Group
or user names list, and then select the Full Control check box under
Allow in the Permissions for SYSTEM box.
f. Click Apply, click OK,
and then quit Registry Editor.
Restart
the computer. If the problem is not resolved, repair Windows XP.
Method 2 (if above doesn't work):
1. Under Control Panel -> Administrative Tools -> Services
2. Right click on the Remote Procedure Call (RPC) Service
3. Select Log In Tab
4. Select Log As "Local System account" and tick "Allow service to
interact with desktop"
5. Reboot.
After reboot installer service should work normally.
Method 3 via registry edit:
1. Open Run, and type in services.msc then press Enter. Alternatively, go to Control Panel -> Administrator Tools -> Services.
2. Locate Windows Installer in the all install services listing.
3. Verify that the Status is Started. If the Status column is blank, right click on Windows Installer and select Start.
4. If you get error trying to force start the Windows Installer service, try to change the Startup Type to Automatic (default is Manual), and then restart the computer.
Final Notes:
if get the error message like:
Could not start the windows installer service on local computer
Error 3 : the system cannot find the path specified
You will not be able to start the Windows Installer service if "msiexec" exists twice in your C:\Windows\System32 folder (one with .exe extension and one with no extension). Be sure it only exists as "msiexec.exe".